Terms and Conditions
All web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Heat Electric Limited and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and to print in hard copy portions of this Web site in connection with placing an order with Heat Electric Limited or using this Web site as a shopping resource.
Any other use of materials on this Web site, including reproduction for purposes other than those noted above, modification, distribution, or republication - without the prior written permission of Heat Electric Limited is strictly prohibited.
The information contained in this site is for general guidance and interest only. We have made every effort to ensure that the information provided is accurate, however Heat Electric Limited is not responsible for any errors or omissions present within this Web site.
Heat Electric Limited cannot be held responsible for the content of links included in this site connecting to other websites maintained by third parties.
Making A Purchase
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within fourteen working days of delivery.
Any orders cancelled before dispatch of goods with incur a £15.00 charge deducted from your refund amount to cover bank and administration fees.
Please note that you will be responsible for the costs of returning the goods and packaging to us unless we delivered the item to you in error. They must be in exactly the same condition in which they were sent.
Shipping and Handling
Standard Delivery (up to 7 days)
- £3.60 including VAT for delivering controllers only
- £25.00 including VAT for delivering radiators (excluding Highlands)
- £90.00 including VAT for delivering to Highlands postcodes (IV, KW1-14, PA20-49, 60-78, PH17-26, 30-44, 49-50)
- Delivery prices for orders to islands, Northern Ireland and overseas are available on request
Please note that orders for delivery to the Scottish Highlands may take slightly longer than 7 days but we will contact you to discuss and arrange.
For orders made from the UK or the European Union, 20% VAT is added.
Credit Card Security
When the order is placed at our Web site, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee.
If you need to reach us, please email us on firstname.lastname@example.org
Alternatively, you can call us on +44 (0)1422 231943 or fax +44 (0)1422 240589.
If you wish to contact us by post our address is:
Heat Electric Limited, Old Mill, Wainstalls, Halifax, West Yorkshire, HX2 7TJ
Heat Electric Limited is registered in England: 04533938
Heat Electric Limited do not disclose buyers' information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your order once you have selected an item.
Any information given at the time of ordering is collected by ourselves for the sole intention of completing your order. We do not send marketing material and your information is dormant after the order is completed.
We do not have access to your payment details (your credit or debit card number) as these are gathered and handled by SagePay.
Data collected by this site is used to:
- Take and fulfill customer orders.
- Administer and enhance the site and service.
- Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found here.